Terms and conditions

Wholesale with designer fragrances and cosmetics.

Our wholesale offers a simple, fast and user friendly on-line ordering interface for perfumes and cosmetics retailers, e-shops, perfumeries and independent retailers.

Please note that placing an order you fully agree with general terms and conditions.

Company

Contact details

E-mail: info@fragrances-wholesale.eu
Opening hours:
Monday – Friday 9.00 – 16.00 (GMT+1)

Registration, delivery and business conditions

Registration

You can enroll on the main page by submitting the required details. After your application has been received, it will be processed by our employees. Your login details will be approved and the access to your user account will be activated.

Delivery conditions

The orders are always being handled right after they are received. They are shipped via delivery company DPD, DHL or GLS.

All deliveries take approx. 3-4 working days all over EU. Goods must be insured by the buyer.

If the goods is sent outside of EU, the customer is responsible for issuing customs documents prior the export of the goods from the warehouse.

DPD, DHL, GLS transport costs ( boxes )

Price is calculated according to destination in Europe and 1 package weights 28 kg.
Prices and delivery companies contacts available here.
Max order value for box transport is 10.000 EUR, for orders above this limit pallet transport is mandatory.

DHL transport costs ( pallets )

This transport is provided only for pallets (min. order 5.000 EUR).
Price is calculated according to destination in Europe, price is calculated after the order is ready as real costs of the transport of every pallet, proforma invoice is sent including this price.

Incoterms 2010

- own transport - EXW Prague
- DPD, DHL, GLS - CPT

All goods that is offered on-line is available. The orders are hence being expedited immediately after the payment of the proforma invoice has been registered on the account of our company PremierParfum s.r.o.

Payment conditions, minimum orders, packing fee, customs documents

After submitting of the order the customer receives an e-mail with informative summary of ordered goods. In the next step the proforma invoice containing the price for delivery is being generated.

Right after the proforma invoice is settled the goods are shipped to the customer.
Tracking number of the shipment is sent via email (only DPD transport company).
The customer receives documents for every order (final invoice, tracking list) via email, these documents are also available to be downloaded from the customer's account.

Customs documents are issued by a transport company (for countries outside of EU) and the cost of it is recharged.

We sell only registered for VAT and the minimum order is 300 EUR.

For orders under 1500 EUR there is a fee 30 EUR for the packing.

Everybody who buys the goods without VAT is obliged to fulfil duty of VAT law. The buyer is obliged to transport all goods to delivery address out of CZ immediately. The customer is fully responsible for the financial costs associated with an invalid VAT number.

Payment, wire transfers

All order must be fully prepaid.  As you recieve the proforma, process the payment and send us ´payment confirmation´.
The goods will be shipped immediately (usually the same date) after we receive the payment.
Please always write your order number as a reference number of your payment.
All wires must be done in 1 payment (not to devided in more payments).

Purchase terms

Please note, all orders must be closed till 7 days from the creating of it. If the order is not closed by customer after 7 days, it is closed automatically by sales representative. 

Order and purchase contract

All orders placed through our online wholesale platform are binding. By placing an order, the customer agrees to these Terms and Conditions and our Complaints Procedure.

To submit a valid order, the customer must provide all required information. The delivery address specified by the customer is deemed to be the place of delivery.

Guarantee of prices

All prices stated in the customer interface are valid while stocks last or till cancelled.

Order cancellation

In case that the order has been placed, it is not possible cancel whole order or some items of it. 
If you place a special instruction for part cancellation, there is a fee 30 EUR per order, which was partly canceled.

If there are some items not available from the side of supplier, it is not a reason for whole cancellation of the order once placed.

If you cancel whole order after final confirmation from your side, mainly when the proforma invoice is issued, there is a fee 20% of the total amount of that order and additionaly cost of the packing and ordered transport (the same amount as cost of the transport via DPD).

Sales agreement

It is the buyer's sole responsibility where he sells the merchandise; the seller has no influence on this.
The seller wishes to emphasize that the custom status of the goods does not imply the trademark rights are exhausted.
The buyer should verify himself whether he is entitled to sell the goods in the market where he wishes to sell.
The buyer is fully responsible and solely liable for any infringement and will indemnify the seller for any liability in this respect.

Information about products and images of the products

Information on the website (characteristics of the products, images etc.) are partly taken from third parties, may contain material and technical inaccuracies or typographical errors and may be updated without notice.

Images are just informative, and are not intended for commercial use.

One product can be delivered under different EAN codes (see product detail).

Guaranteed information on all products - name of the goods, volume, price.

Claims

General conditions also include the part about claims, you can find it here: Claims

Consent with collecting and archiving of personal information

The customer gives the seller his/her consent to collect and archive personal data about the buyer and his purchase history.
Privacy and data protection document

Closing regulation

Above stated business conditions are in effect from 1.10.2010. When submitting the order the customer unconditionally accepts all regulations in the valid wording. The login details, product data, pricing lists and other documents are considered to be business information that is exclusively designated for a particular customer and his/her business. It is forbidden to expose this information to a third party.

Agreement on annual turnover

For regular customers with a minimum turnover of 800 000 EUR we offer a discount program on an annual basis, the specific conditions are a matter of individual agreement.

The discount program is based on the basis of obtaining a credit from the value of the transactions in the calendar year for transactions in the following year.

In case this agreement has been concluded with you, you can find it here.

Orders, Ordering Methods, Payments and Shipment Tracking

Placing Orders

All orders must be placed through your customer account.

You can place an order by:

• adding items manually
• uploading an Excel or CSV file containing the requested items via the Order upload
• using our API

You may add items to an open order in multiple submissions. Each time you click "Place order", the submitted items are processed immediately and reserved for you. The order remains opened (for adding more products) until you close it. 

Once you click “Place order”, the items included in that submission cannot be changed, removed or cancelled. You may continue adding further items until you close the order.

Closing an Order and Preparing the Shipment

When you have finished adding items and wish to have your order packed for shipment, click "Close order" button.

When submitting your order, you must select your preferred transport method, such as courier delivery, pallet transport or collection arranged by you. Packaging requirements differ depending on the selected transport method. 
The transport method cannot be changed once the order has been closed.

Closing the order sends it to our warehouse for packing and a final check. 
No further items can be added, and no items can be changed, removed or cancelled after the order has been closed.

Order preparation usually takes 1–2 working days after the order is closed. Preparation may take longer during peak periods or for orders closed on Mondays.

We will notify you by email as your order progresses, including when preparation begins and when the proforma invoice is issued. You can also check the status of your order at any time in the Orders section of your customer account.

Proforma Invoice and Payment

After packing and the final check, we will issue a proforma invoice and send it to your registered email address. The proforma invoice includes the delivery charge and payment details.

You can specify additional email addresses in your customer account to receive the proforma invoice and other order documents.

Upon receipt of the proforma invoice, please make the payment and send us your payment confirmation.

Please observe the following payment requirements:

• Include your order number as the payment reference.
• Pay the full amount in a single payment. Payments must not be split.

Payments are recorded automatically when the funds are credited to our bank account. Once full payment has been received and matched to your order, the system marks the order as paid and updates its status to “Waiting for pickup”, usually within a few seconds.

The order is then released for dispatch and awaits collection by the selected carrier or your appointed transport provider.

Shipment Tracking and Order Documents

Your tracking number will be sent to you by email on the day the carrier collects the shipment.

You will also receive the final invoice and packing list. These documents are available to download from your customer account.

You can monitor the progress of your shipment using the tracking information provided. If the tracking shows limited progress or you encounter a delivery issue, please contact the carrier directly. We have access to the same tracking information as you.