FAQ

Can I modify (remove/add products) my order after it has been placed?

Unfortunately, orders cannot be changed once they have been submitted. Our team begins picking and packing items immediately to ensure fast processing.

If you need additional products, please add them to your next order.

When will I receive the proforma/payment invoice for my order?

Your proforma invoice is usually issued within 1–2 business days after your order is placed.

During particularly busy periods—especially on Mondays, following the weekend—preparation may take a little longer. We carefully check and pack every order to ensure it is complete, secure, and accurate before issuing the invoice.

I am missing an invoice, packing list, or another document. What should I do?

All order documents are sent by email and are also available in your B2B account. Please check your account first, including your email spam or junk folder.

We have not received all boxes from our shipment. What should we do?

All boxes in your shipment should be delivered together. However, in rare cases, a box may be delayed by the carrier and arrive 1–2 days later.

Please allow an additional 1–2 business days for the remaining box(es) to arrive. If anything is still missing after this time, please contact us so we can submit a claim with the carrier.

Do you offer dropshipping?

Yes, we offer dropshipping services. For further information and to get started, please visit Dropshipping.